We price the tracing and accessing of leaks on time and to a lesser degree, on material costs. The cause of the problem may only take seconds to find, or it may take 2 days, depending on a number of factors; the structure of the property; the complexity of the systems in the building; the accessibility of the offending area.
Your insurance policy normally covers you up to around £5000 and this is adequate in the vast majority of cases.
If the water leak is on the street side of your water meter, the responsibility for tracing, accessing and repairing lies with the water company in your area. If the leak is between the meter and your property it is normally your responsibility.
You may have separate insurance to cover you and it is well worth checking this out before calling us. If not, then our tracing systems work in the same way and we can still provide a service to you. A word of caution, you may NOT be covered by your household policy and this work is expensive.
It is normally time consuming and involves groundwork with all of the associated inconvenience. We advise you to make the enquiry with your insurance company at an early stage.